Dual Site General Manager

Salary
£55,000.00 per annum

Duration

Permanent

Working Hours

40 hours per week

Working Days

5 days over 7 including weekends and bank holidays

Holidays

28 Days Per Annum

Accommodation

1 bedroom private accommodation available close to both sites if required. Rates to be discussed during interview.

 

We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as General Manager at The Sonas Hotel Collection on the gorgeous Isle of Skye.

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About the role:

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At Sonas Hotel Collection, our mission is to deliver great highland hospitality to our guests, colleagues and neighbours. The word Sonas is Gaelic for

Happiness, and happiness is our aim. The Isle of Skye offers a unique change of pace, and this role is ideal for those who want a change of scene and the opportunity to enjoy and explore some of Scotland’s most idyllic landscapes.

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This is a fantastic opportunity for an experienced hotel General Manager to lead two of our fantastic properties, Duisdale House Hotel (22 rooms and suites) and Toravaig House Hotel (11 rooms and suites).

 

For those interested in relocation, accommodation is available in the form of a 1-bedroom flat close to both hotels, the rates of which can be discussed during interview process.

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Given the dual property nature of this role, a full driving license and car are a necessity for applicants.

A snapshot of your key responsibilities: 

 

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Financial:

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• Monitor pricing of hotel services, and recommend amendments to the Group General Manager.

• Reconciling cash and cheque payments on a regular basis.

• Ensure all hotel financials are monitored on a regular basis in conjunction with the finance team.

• To ensure daily and weekly rota sign offs are completed in a timely manner.

• To ensure cost controls are in place across the hotel.

• To review the P&L with the Group General Manager to drive profit and support the success of the business.

• Achieve monthly GP budgets.

• Ensure a culture of upselling is present with regular relevant training.

• Achieve Finance KPI’s including but not limited to payroll budgets and food and beverage budgets.

 

 

People:

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• Staff motivation and discipline.

• Ensure the initial and ongoing training of all employees.

• To ensure the adequate performance management of all employees.

• To ensure the timely completion of annual appraisals.

• To ensure rotas are published in a timely manner.

• To ensure new starter paperwork for all employees is completed and submitted on Day 1.

• To ensure contracts of employment are signed before the end of Day 1 for all employees.

• To ensure a positive culture in the workplace.

• Ensure monthly check ins occur with all colleagues where possible.

• Ensure a monthly training calendar is in place to support colleague development.

• Monthly KPI targets for all HOD’s.

• Ensure annual appraisals are completed for all colleagues.

• Ensure a minimum 85.00% people audit score.

 

 

Operations:

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• Monitor Reslynx and Open Table to ensure correct allocations.

• Ensure that staffing levels across departments are sufficient to meet business demands.

• All high priority functions should be co-worked with another member of senior management to ensure that optimum communication is achieved.

• Ensure SOP’s are in place across the hotel for all operational roles.

• Ensure standards are met across all areas of the hotel.

• Ensure the cleanliness of the hotel to ensure the guest journey is always meeting company standards.

• Achieve a quarterly mystery guest visit score of a minimum of 85.00%.

• Achieve a monthly guest review score of a minimum of 90.00%.

 

 

General:

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• The General Manager is the overall key point of contact for all staff and guests.

• To communicate the information coming into the hotel and monitoring activities in each department to ensure that tasks are completed to meet guest demands in a timely manner and to a high standard according to company policy.

• To ensure that Legal and Statutory Requirements across all departments are maintained.

• To ensure all regulatory paperwork is completed within the relevant time frames.

• To ensure that all employees can manage guest questions, compliments or complaints.

• The General Manager will have overall responsibility to respond to all guest feedback on relevant platforms.

• Any issues that occur should be communicated to the senior leadership team using the correct escalation process.

• Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.

• Promote good working practices across the hotel, with particular emphasis on exceptional standards of safety and hygiene and guest service.

• Identify any areas of concern to the senior support team and work collaboratively.

• Ensure all company property / premises are kept within good working order, and any concerns highlighted and actioned promptly.

 

 

Key requirements for this role: 

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• Previous experience in a hotel general manager role.

• Fantastic communication and organisational skills.

• A passion for great hospitality.

• A hands on leader.

• Valid right to work within the United Kingdom.

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What’s In It For You?

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• Additional holiday allowance for your birthday.

• 50% food discount in all our restaurants.

• Staff rates across all our hotels.

• Access to Health Assured which hosts a wealth of informational tools and support across many areas including:

o Financial Wellbeing

o Mental Health

o Exercise

o Heathy Eating

• Ongoing personal development with access to internal and external training programmes.

• Free Gym Membership at Local Gyms.

• A share of monthly tips split fairly across the business.

• Free staff meals on duty.

• Paid breaks.

• Employee Of The Month celebrations.